Prints

I’m not sure what print size to order, how can I decide?

Choosing a print size is difficult, if you need assistance choosing send me a message and I will be happy to recommend a size.

What is the quality of the prints like?

Each museum-quality fine art print is printed on a thick, archival, acid-free, and durable matte paper. I print my art in house using a professional grade inkjet printer, resulting in really crisp and highly detailed prints.

Paper weight - 230 gsm.

Pigmented archival inks - Bright and intense colours are used so it will not fade when exposed to sunlight regularly.

Museum grade paper - Museum grade paper is known to be archival, which means it can be stored for a long time without turning yellow.

How long does delivery take for prints?

Delivery time depends on your location however it’s normally 1-2 weeks.

If you have not received your order 2 weeks after the dispatch email was received, contact me at marcela@marcelabuckleyart.com.

Commissions

How long do commissioned paintings take?

It highly depends on size and level of detail involved, but usually around 2 weeks plus shipping. Please note if demand is high at the time of order I may not be able to start your commission for some time. Contact me at marcela@marcelabuckleyart.com for a more accurate timeline.

How long do custom portraits take?

Creation of the custom portrait takes 2-3 weeks plus shipping. Please note if demand is high at the time of order I may not be able to start your custom portrait for some time. A more accurate timeline will be provided when you contact me,

Can I keep my custom portrait private?

Yes 100%! I will not post a drawing on social media unless explicit permission is given.

I’m not sure on what photo to choose for a custom portrait, can I send you multiple?

Yes, you can send multiple photos and I will recommend one that I believe will look best as a drawing.

Do you offer painted custom portraits?

Yes I do, however this will be reflected in the price. Contact me at marcela@marcelabuckleyart.com for more info.

Originals

How long does delivery take for originals?

Delivery time after payment will be 1-2 weeks.

How do you price your originals?

I price them according to size and level of detail involved.

I like a painting you have but want it in different colours, is it possible to order a commissioned painting in different colours?

Yes you 100% can! Contact me at marcela@marcelabuckleyart.com or through the contact form on my website with any requests you have and I will do my absolute best to make it happen.

Delivery/Other

How do I track my order?

If you choose the ‘Standard/Economy Delivery’ option your order will NOT have a tracking number.

If you choose the ‘Tracked Delivery’ or ‘Express Delivery’ option, tracking information will be sent to your email once your order has been dispatched, so ensure the email you submit is accurate.

I’m not happy with my print, can I return it?

I want you to be 100% happy with your purchase, so I’m happy to issue a refund if you are not satisfied with it. This is, however, on the condition that the print is returned in the exact same conditions as it was when it arrived. Art prints are extremely delicate, so if there is any damage to the print I will not be able to refund your purchase I’m afraid. Please note return shipping is at your own cost.

Can I buy a gift card?

Yes you can buy giftcards starting at €25. You will find these at the bottom of each category in the shop and they can be redeemed on anything. They can be sent directly to the recipient at checkout.

For any other questions, please feel free to contact me!